Returns and Refunds Policy
Welcome to our return and refund policy at I.R.C. Components. Your satisfaction is our priority, and we are committed to ensuring a hassle-free shopping experience. Here you will find all the necessary information about returns and refunds for your purchases from I.R.C. Components.
Returns Within 14 Days
We are happy to accept returns within 14 days of the delivery date of your order. If for any reason you are not satisfied with your purchase, please contact our Customer Service Department to start the return process.
2. Returns Policy
- Returned items must be in new, unused condition with no obvious signs of wear or damage.
- Items must be returned in their original packaging, including all accessories and labels.
- Bespoke or personalised products may not be eligible for return unless they are faulty or do not meet quality standards.
3. Returns Process
- Please contact our Customer Service for a Return Merchandise Authorisation (RMA) number and detailed instructions on how to proceed.
- Pack the items securely to avoid damage during transport and include a copy of the return authorisation in the package.
- Return items using a traceable shipping service and keep the tracking number for your reference.
4. Reimbursements
Once we receive and inspect the returned items and verify they meet the return conditions, we will proceed with a refund or product replacement. The refund will be processed using the same original payment method used for the purchase.
Please note that original shipping charges are non-refundable unless the item returned is faulty or not as described.
5. Defective or Incorrect Products
If you receive a faulty item or an item different to what you ordered, please contact us within 14 days of delivery.
We will do everything possible to resolve the situation quickly and efficiently, offering a full refund or a replacement of the item.
at our discretion.
6. Contact Us
Our Customer Service is available to assist you with any questions or problems related to returns and refunds. You can contact us by email: info@irccomponents.it or telephone: 010 8352973
Thank you for choosing I.R.C. Components. We are committed to providing you with high quality products and exceptional customer service. We hope your purchase meets your expectations, but if you need to return an item, we will do our best to make the process as easy as possible.